Terms & Conditions

Acceptance of Terms
By accessing this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms & conditions, you should exit the site and refrain from placing any order.

Contract, Payment and Delivery within New Zealand only
BuildSpace will only accept orders for delivery within New Zealand and payment is to be made in NZ currency. Any contract arising from this site is governed by the laws of New Zealand.

Warranties
BuildSpace products are guaranteed to meet or exceed the standard requirements of the New Zealand Building Act.

Where a product fails within the warranty period we offer a free replacement, replacement part or nearest equivalent.

This guarantee does not affect your statutory rights.

Products must be installed, used and cared for in line with fixing instructions and building regulations. Taps and mixers, toilet seats, cistern fittings, acrylic baths, bath panels, showers, cast iron baths and parts (e.g. ball valves and siphon diaphragms), are guaranteed in accordance with the Durability Clauses of the New Zealand Building regulations and the Consumer Guarantees Act.

Some product warranties may be affected by misuse or local conditions e.g. adverse cleaning products

This guarantee applies only to products sold in New Zealand by BuildSpace New Zealand Ltd

Acceptance of Terms
When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order.

Contract, Payment and Delivery all within New Zealand
Orders will only be accepted by BuildSpace, located in Auckland, New Zealand and payment is to be made in NZ currency. Any contract arising from this site is governed by the laws of New Zealand. BuildSpace will deliver goods only within New Zealand.

Product Availability
Product may be added to or removed from the site from time to time. From time to time products described on the site may not be available. While BuildSpace does not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate.

Use of Cookies
Some pages on this site use "cookies" which are small files that the site places on your hard drive for identification purposes. These files are used for site registration and customisation the next time you visit us. You should note that cookies cannot read data on your hard drive. Your Web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. If you do not accept cookies, some pages may not function fully and you may not be able to access certain information on the site.

Orders, Price and Payment
Products may be ordered by following the instructions on the catalogue pages of this site.

All prices quoted include Goods and Services Tax but exclude delivery. Prices may increase or decrease from time to time.

No order will be accepted for delivery outside New Zealand.

Payment is to be made in New Zealand dollars, by credit card, direct credit, or cheque.

Title and Risk
Your order is not binding until accepted by BuildSpace.

Goods are at our risk until delivered to you, or in the case of an offshore island address, until delivered to your shipping agent.

We may deliver each item ordered separately if we choose for supply or other reasons. If this is the case you will not incur any extra delivery cost.

Cancellation and Product Return
You may cancel your order without charge at any time up to the despatch of goods to your address. 

You may cancel this order if the goods have already been despatched, but not received at your address and BuildSpace will credit your credit card or bank account for a sum equal to the cost of the product excluding handling and delivery costs.

You may return goods because you have changed your mind and do not wish to purchase the goods:

You must contact us within 7 days of delivery to advise you wish to return goods. Goods must be in their original condition and packaging. BuildSpace may at its option either credit your credit or debit card, or bank account, or provide you with a BuildSpace voucher, for a sum equal to the cost of the product excluding return handling and delivery costs.

You may return the goods if they are faulty or damaged, or where the goods delivered are not those you ordered:

You must contact us within 7 days of delivery to advise you wish to return goods which are faulty, damaged or not the items you ordered. You may chose to have the goods replaced without further charge, or your credit card will be credited with the cost of the goods including the cost of handling and delivery.

All goods returned must be in original condition and packaging and include all accessories and the invoice or delivery docket. All goods except faulty goods must be unopened.

Limitation of Liability

BuildSpace is not liable for any direct, indirect, special, incidental or consequential damages arising out of the use, or the inability to use, the material on this site. This includes but is not limited to the loss of data or loss of profit, even if BuildSpace was advised of the possibility of such damages.

Routine Security Checks

BuildSpace reserves the right to contact the purchaser of an order to confirm the validity of delivery details supplied and we will perform security checks on any orders that raise the following alerts:

1.    Orders for goods over $400 in value, or
2.    Orders where the delivery address seems inaccurate, or
3.    Orders where the purchaser details supplied appear false, or
4.    Orders where the collection of products purchased triggers an alert.

BuildSpace reserves the right to cancel and refund any order that appears to be fraudulent.

Delivery or Pick Up
Because many of our products are heavy, bulky items and will need to be secured when delivered to site, you can choose to contact BuildSpace to discuss delivery at check out, so we can make arrangements for someone to be on site to receive your order.

If you prefer to pick up your order, you can select the option to pick up at checkout.

Your order will be available for you to pick up from one of our supply partnerís Auckland locations.

You will be emailed a BuildSpace invoice upon receipt of payment for your order. You will be required to present this invoice to confirm your identity at pick up.

If you have any questions, please contact BuildSpace to discuss pick up options for your order.

Timeframe for Delivery
Products which are held in stock will normally arrive within 24-48 hours and we always endeavour to deliver your purchase within 3 working days after receiving your order. Please note that Rural Delivery addresses are dependent on the local courier`s schedule.

Some products such as vanities and showers are made to order and must be shipped from their place of manufacture. Delivery for these products will take 10-15 working days.

BuildSpace will notify you of the expected timeframe for delivery when your order is recieveded.

Why are some products 'By Special Order Only'?
These products require special delivery conditions due to excessive size or weight cannot be sent by courier under standard delivery. We have HIAB vehicles available to deliver these products but we will need to discuss delivery arrangements with you directly.

You will be asked to enter your preferred contact details at check out and we will contact you to confirm delivery details and advise the delivery charge. You will not be required to make payment for delivery until we have advised, and you have accepted the delivery charge.